Facebook has given the reason why its services (Facebook, Instagram, Messenger, Whatsapp, and OculusVR) went offline for six hours on Monday. It said that the outage was as a result of a configuration change to its routers — not of a hack or attempt to get at user data. It doesn’t give details about the issue but it was observed that it seems that Facebook’s machines weren’t able to talk to one another. The company’s CEO, Mark Zuckerberg apologized for the hitch saying that “I know how much you rely on our services to stay connected with the people you care about, sorry for the disruption”.
Facebook made this known through a blog post that the outage that took Facebook offline along with Instagram, Messenger, Whatsapp, and OculusVR was a result of a configuration change to its routers — not of a hack or attempt to get at user data.
The statement doesn’t give much in the way of detail, but it seems like Facebook’s machines weren’t able to talk to one another — Facebook says that “this disruption to network traffic had a cascading effect on the way our data centers communicate, bringing our services to a halt.”
Facebook said that the Monday outage was a result of a configuration change to its routers and not that there is a hacking attempt on its services or compromise to users’ data.
Mark Zuckerberg who is Facebook’s CEO posted an apology after the services have been restored. He said that; “Sorry for the disruption today — I know how much you rely on our services to stay connected with the people you care about.”
The outage began around 11:40 AM ET Monday and led to widespread problems for the company. It was Facebook’s worst outage since 2019 when the site was down for more than 24 hours.
The problems appeared to begin with a routine BGP update that went wrong, wiping out the DNS routing information that Facebook needs to allow other networks to find its sites.