How to fix “You are currently signed in as: Use a different account-this account is managed by your organisation”

In this blog post, we will discuss how to fix the following error message “You are currently signed in as: Use a different account-this account is managed by your organisation. The fix to this error message is similar to “Another account from your organisation is already signed in”. Please see how to Add or delete users and set permissions in Azure AD, how to Create and find Organisation Unit paths in AD, and how to Delete or Rename and Create a Protected Organisation Unit in AD.

Often times, this error “you are currently signed in as: Use a different account—this account is managed by your organization occurs when trying to access a service or application where the account is tied to organisational policies. Or when there’s a conflict between personal and work accounts.

Also, see Sign-In Method Not Allowed: Contact Network Administrator, and how to Delete Azure Tenant: Remove Custom Domain from Entra ID. Here is how to fix “Unable to Sign In: Domain Not Available”.

O365 Tenant Sign-up Issue

According to Microsoft, this error is expected. If you’re already signed in by using another Microsoft 365 account from the same tenant. Often times, this is not the case as we will see in the solution below. This is because, this is the only user account I have created in my Entra ID tenant. The the screenshot below says otherwise!

But when you use other email addresses, this will result in the creation of other Tenants. This is not the desired result and as such, I will discontinue the account setup. The goal is to claim the Office 365 license with my default tenant associated with my custom domain.

Please see “How to Create Service Accounts, Organisation Units and Active Directory Security Groups“. Here is “Microsoft Azure Active Directory: How to setup Azure AD Tenant“.

Fix Signed in as: Use different account-this is managed by organisation

Microsoft suggests, when error occurs when only one account is used as it is in my case. This can be resolved for Mac users by closing all Microsoft 365 apps, and web browsers etc.

Launch the Terminal, and then run the following command. The command resets the authentication credentials stored by Microsoft Word for the OneAuth framework. Thereby, effectively logging the user out or clearing cached authentication data.

defaults write com.microsoft.Word ResetOneAuthCreds -bool YES

Note: Clearing cookies and restarting the browser and signing in with the appropriate account does not solve this issue. Using an in-private browser also does not solve this issue.

When this is done, proceed with the Office 365 access again. You will be prompted to sign-in and the issue will no longer persist.

As you can see below, you will be able to create a new Microsoft 365 tenant for your organization and start a free trial of Microsoft services.

As shown in the image below, when you log in with the email of your Entra ID account (custom domain). You will be using the same tenant for Microsoft 365 services.

This is because, both Entra ID (identity management) and Microsoft 365 (productivity services) share the same tenant infrastructure. So any accounts, users, or configurations created in Entra ID will also apply to Microsoft 365 under that tenant.

Note: If you are experiencing this issue on a Windows device, please proceed to this Microsoft documentation in order to have this issue resolved. You will also find a helpful Reddit Thread where this link was shared and has helped thousands of users.

I hope you found this article very useful on “how to fix “You are currently signed in as: Use a different account-this account is managed by your organisation”. Please feel free to leave a comment below.