Windows Windows Server

How to Resolve Microsoft RDP Connection Black Screen


In this article, I will be showing you the steps to take if you see a black screen instead of a desktop screen when you connect to a remote computer via Remote Desktop Protocol (RDP). This problem usually happens on Windows 10 and Windows Server editions. When you try to access a remote system remotely using RDP Client (mstsc.exe) and enter your valid credentials what you see next is a blank screen and leaves you with no clue on what to do. Follow the below steps on resolving this issue that is not new to the Windows system. For more related Windows Operating System errors you can read this: How to Fix “Insufficient System Resources Exist to Complete the Requested Service” error, how to fix the issue “The Security Database on the Server does not have a Computer Account for this Workstation Trust Relationship” on Windows Server [Part 2], How to Quickly Fix Windows Search Bar Not Working, Windows Out Of Box Experience: OOBESETTINGSMULTIPLEPAGE error on Windows 10, how to fix Windows cannot connect to the printer: Operation Failed with error 0x000004f8,  and How to Fix “Unknown hard error” on Windows Server and Windows 10.

Black Screen

The first thing you need to do is to open the Remote Desktop Connection and click on the Display tab and try to adjust the display configuration (Small-Large). You may also want to see this guide: Terminal Server (Now RDS): How to setup and configure Remote Desktop Services.

Remote Desktop Connection Display
  • The next thing you need to do is to click on the Experience tab and uncheck the box Persistent bitmap cashing.
Remote Desktop Connection
  • One temporary measure is to launch the Task Manager by pressing Ctrl+Shift+Esc on the keyboard. The launching of the Task Manager can display something on the screen.
Task Manager
  • Another resolution to this issue is to update your system. It is very possible you have some pending updates to be completed and can result to issues like this
Windows Update

I hope you found this blog post on How to resolve Microsoft RDP connection black screen very interesting and helpful. In case you have any questions do not hesitate to ask in the comment section.

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