Windows Windows Server

How to troubleshoot and fix Windows Admin Center cannot be reached

wac

Windows Admin Center (WAC) is a locally deployed, browser-based app for managing Windows servers, clusters, and hyper-converged infrastructure, as well as Windows 10 and Windows 11 devices. it is a free product and is ready to use in production. WAC complements other existing Windows management tools but does not replace existing Microsoft monitoring and management solutions such as Remote Server Administration Tools (RSAT), System Center, Intune, or Azure Stack. In the past, I have discussed how to install WAC. Kindly take a look at some of these interesting guides: How to Install Windows Admin Center on Windows 10 and Windows 11, how to Manage Azure Virtual Machines with Windows Admin Center and Serial Console, how to upgrade Windows Admin Center, how to schedule and run Windows Update via Windows Admin Center, how to set up WAC on a Windows Server, and how to update install, update and uninstall extensions in Windows Admin Center.

Below is an error that will be prompted when you try to access Windows Admin Center with an unsupported browser, WAC service isn’t running, running WAC in an unsupported Windows version such as Win10 1703 or earlier, WAC isn’t supported on your version of Microsoft Edge. You should either upgrade to a recent version of Windows 10 or use Google Chrome or have firewall issues etc. You may also have to configure TrustedHost depending on some requirements. If you wish to add servers to the Trusted Hosts, please see this link.

WACcantbereached

You would need to troubleshoot and find out why the page cannot be reached. As you can see, every issue mentioned above isn’t applicable to me. In the next paragraph, I will be showing you how to resolve this issue. Here are some common errors and their resolutions: How to install Windows Admin Center (WAC) in an unattended mode using a self-signed certificate, and how to resolve Failed to create a scheduled task, there is no disconnected command associated with the runspace.

WACservicesisrunning

Resolve Windows Admin Center can’t be reached

The process to resolve this issue is similar to how to upgrade Windows Admin Center, but not entirely. In order to resolve this issue, kindly check if you have selected the right certificate during the upgrade, or re-installation of WAC. Also, check if you have recently requested and installed a new certificate. The latter was in my case.

Launch the Windows Control Panel and navigate to Programs and Features as shown below. Right-click on WAC and select change or click on Windows Admin Center and Click on the Change menu above.

ChangeProgam

You will be greeted with the Windows Admin Center Setup-Assistant dialogue. Click on continue to proceed.

WACsetup

This will open up the Admin Center-Setup page. Unfortunately, you cannot repair it. Click on Change as shown below.

WACRepairnotpossible-1

This will open the Gateway endpoint configuration window. Ensure you enter the right certificate fingerprint. Shortly, I will be showing you how you can obtain the Thumbprints. You can uncheck the last option (it is just HTTP – HTTPS redirection).

WASThumbprint

To get your installed certificate Thumbprint, head over to the MMC. Here are some related guides: How to import a certificate into the Trusted Root and Personal file certificate store, and how to request a certificate signing request in Windows using Microsoft Management Console.

Getcertiifcatethumbprint

After entering the right certificate fingerprints, click on continue. As you can see below, the WAC configuration will be changed.

Capture7

Click on Finish to complete the WAC setup as shown below.

WindowsAdminCenter

You should be able to reach the WAC once again.

AccessWAClocally

You can click on the following link from Microsoft for alternative steps on selecting the right certificate for WAC authentication

    I hope you found this blog post helpful. If you have any questions, please let me know in the comment session.

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