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Mendeley Cite ECITE40001 Error: Fix issue using Microsoft Word Desktop application

Mendeley Cite with MSWord Issue resolved

Mendeley Cite is a free, simple add-in for Microsoft Word versions 2016 and above. Mendeley Cite speeds up the process of referencing when writing. This enables researchers the tools to quickly and easily insert references from their Mendeley library directly into their Microsoft Word document. In this article, I will show you how to resolve “Mendeley Cite ECITE40001 Error: Fix issue using Microsoft Word Desktop application (v16.76)”. Please see how to fix an attempt was made to reference a Token that does not exist. And how to integrate Mendeley Cite for Microsoft Word on Mac.

Note: This issue does not persist anymore! Below is the message from Mendeley. You can continue reading to learn about the workaround that was originally implemented before this new release

Hi all, a new version of Mendeley Cite (1.60.0) has now been released, this should resolve the issue with using Microsoft Word 16.76 – Apologise for the inconvenience this has caused. For any other support queries please feel free to reach our support team – You can read more about the issue here.

Mendeley Cite 1.60.0

The Mendeley Cite add-in for Word can be used without having your reference manager open or even installed. This allows you to insert individual or multiple references and automatically create a bibliography from the citations you’ve inserted. Please see How to install Grafana on Ubuntu Linux, and how to create a Windows Server reference image using WDS.

Reason for the Mendeley Cite ECITE40001 Error

We at Mendeley Cite are also experiencing this issue on Word Desktop. Our users are unable to use the add-in after updating Word to version 16.76 and the complaints we are receiving suggest that most users are experiencing this on Mac OS. As you can see, my Word version is also affected.

Affected version - Mendeley Microsoft Word Issue

This is a known issue causing problems for all Word add-ons that rely on certain technologies that Microsoft provide. This is a fix that Microsoft will need to provide an update to.

However, Mendeley is treating this issue with the highest priority, And we will make updates that are required on our side available.

Medeley advises using Mendeley Cite on Microsoft Word for the Web for the time being. This is working as expected.

Temporarily fix Mendeley Microsoft Word Issue

I have written the steps to temporarily fix the issue instead of using Mendeley on the web. An exciting guide is Linux Shell Script: Count Lines and Words in a File.

Note: Even when you restart Word or reload Mendeley Cite, it does not fix the issue. You can click on the “Frequently Asked Questions” to learn more about this error.

An error has ocured - Mendeley Word Add-on issue

Note: Microsoft have released a fix for their beta channel. If you require the fix urgently, follow these steps to update to 16.77 (beta) version of Word desktop.

Launch Microsoft Word, and select the ‘Help’ tab on the toolbar. Select ‘Check for updates’ as shown below.

Check for Micrososoft Word update on Mac

This will open the Microsoft AutoUpdate Wizard. Select ‘Advanced’.

Select the Advanced option on the AutoUpdate Wizard

Change the ‘Update Channel’ by selecting the dropdown and choosing the Beta Channel option.

Select Beta Update Channel

Select ‘Check for updates’. Microsoft will prompt you to download and update to Microsoft Word 16.77 beta. As you can see, the update is in progress.

Microsoft Update in progress to fix ECITE40001 error

The Advanced option will reveal te status also of the available updates and their status.

Mendeley word error - ECITE40001

Note: You must quit all open Word sessions in order for the Microsoft Word update to complete.

Apps are updated

Now, your Mendeley Cite should be working correctly again with Microosft Word.

Mendeley Cite is working again for Microsoft Word

I hope you found this blog post helpful on resolving Mendeley Cite ECITE40001 Error: Fix issue using Microsoft Word Desktop application (v16.76). Please let me know in the comment section if you have any questions.

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1 month ago

thank you for ghe instructive aricle. to me it doens not appear the option of check for update.what should i do?

1 month ago

hello – i am having the same issue of there being no option to check for updates. I am not sure what you mean by placing the cursor on the word document? Thank you for your help

30 days ago

Hi, I followed your instructions and changed the version to 16.77 (beta), but it didn’t work. The error code is still ECITE40001.

30 days ago
Reply to  Christian

It said Microsoft Word 16.77 on the Microsoft Autoupdate

30 days ago
Reply to  Christian

Thank you for your fast reply. It said Microsoft Word 16.77 on the Microsoft Autoupdate.

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