How to Enroll in Self-Service Password Reset

In this article, we shall discuss how to Perform Self-Service Password Reset Enrolment – Pleasant Password Manager. If you wish to test this tool as well, please check the official website for the most current pricing information. Pleasant Password Manager offers a range of pricing plans, including free and premium options. This includes features like cloud syncing and advanced security options etc. Please see Force BitLocker Recovery mode: How to unlock BitLocker Protected Drive, and How To Use Pleasant Password Private Folder.

Note: Before proceeding to have your password reset. Users must first enroll in order to use the Self Service Active Directory Reset.

Users are not considered enrolled until they have fully set-up the Two Factor Authentication (2FA) and must have answered all the reset challenge questions as well.

When you are logged in and currently not enrolled. The following link (banner) will be displayed as shown below.

Notification message indicating the user is not enrolled and needs to complete enrollment to reset their password.

Also, see How to import Users and Groups into Pleasant Password Manager, and how to Perform a Self-service Password Reset using the Windows Login Integration Client. Here is a guide on How to install and Configure Pleasant Reset Password.

Reset User Self Enrolment

Kindly follow these steps to complete your enrolment.

Click on this link and complete your enrolment.
Setup Two Factor Authentication (2FA)
answer and Challenge-Response questions)

Note: After completing these tasks and you wish to update your basic Information, Challenge questions and also have your Two-Factor Authentication changed (modified), Please follow the steps below by

Clicking on your username
Click on Manage Account from the drop-down list.

User Enrolment

Upon logging in with your Active Directory User Account, the following banner will be displayed as earlier discussed. Click on the link as shown below

This will open up the required configuration window as shown below.

Perform Self-Service Password Reset Enrolment

Click on enable two-factor provider and click on configure as shown below. Note: This step has to be completed first before proceeding to answer the challenge questions or else it will fail.

Currently, the Two-factor Authentication status shows Disabled. Click on Configure as shown above and enter the Configuration QR Code in your desired Authentication App.

Here I am using the Microsoft Authenticator, you can also use Google Authenticator etc.,

Note: You need to have any of these Authenticators already installed to perform this operation. Here are the steps for setting up Microsoft Authenticator. If you already have this setup, kindly skip this part.

- Launch the Microsoft Authentication App
- Tap the three dot menu button and 
- Select Add Account
- Click on Other accounts (google, Facebook, etc.,), 
Since we do not have the QR code to scan we will have to type this in manually.
- Click on Enter the Code Manually.
- Set the Account name: 
Enter the “The Secret Key”: This is the value for this user as shown in the image above ENXXXXXXXXXXXXXXXXXXXX2E4TM
- Click on Finish. If successful, this message will be displayed.

Next, enter the 6 digits token generated from the Microsoft Authentication App as shown below

Next, click on Verify. Furthermore, This will display the next window below showing the Authentication Application is Configured Correctly and the status changed from Disabled to Enabled.

Screenshot of a user account settings page, highlighting the Two Factor Authentication section with the status 'Enabled'.

Next would be to set and answer the Challenge Questions (currently configured to have at least two minimum questions answered out of the three questions).

Configuration settings page with required fields for email and two-factor authentication. Contains questions for users to answer: favourite sport game, nickname, and father's first name, along with a Save button.

Enter your desired answers as shown in the below
Then click on Save.

Now you are fully enrolled as a Reset Password User and can reset your password using any of the steps discussed in the next chapter (Perform Self-Service Password Reset Enrolment). Also, this will eradicate the warning displayed as not enrolled yet.

I hope you found this article useful on How to Perform Self-Service Password Reset Enrolment – Pleasant Password Manager. Please feel free to leave a comment below.