Microsoft Exchange/Office365 Windows

How to Fix Microsoft Teams White Screen

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How to fix Microsoft Teams white screen issue

Microsoft Teams is a messaging app created by Microsoft that is part of the Microsoft 365 product line. It’s a business collaboration app that provides several remote features, including a Whiteboard for meetings, the ability to integrate with Outlook, and more. Teams competes largely with Slack, a similar service that provides workplace chat and videoconferencing, file storage, and application integration. Teams is replacing Microsoft’s current business messaging and collaboration tools, such as Skype for Business and Microsoft Classroom.

The program is used by millions of people and is included in Windows 11. Microsoft Teams is also available for Mac computers, and can installed as outlined in this guide; How to install Microsoft Teams on a Mac PC. However, it does not always function as expected. After running it, users may get a blank white screen. Please see the following related guides: How to install and activate Office 2019 on your Mac PCHow to Cancel Office 365 Family Subscription, how to complete Microsoft Office 365 Family Subscription, how do you change the account that Office says it belongs to on a Mac, and how to remove Microsoft Outlook, Teams, Words PowerPoint, and Excel apps from Mac.

Is there an issue when you start Microsoft Teams on Windows? If this is the case, we’ll show you how to solve the Microsoft Teams white screen.

Relaunch Microsoft Teams

If you receive a blank white screen after starting Teams, a restart of the program is a good place to start. To restart Microsoft Teams, perform the following steps:

Right-click the Teams icon in the notification area of the taskbar and select Quit from the menu.

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Closing Microsoft Teams in taskbar

Check if Microsoft Teams works by reopening it from the Start menu or a desktop shortcut.

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Opening Microsoft Teams from the Start menu

If Microsoft Teams still displays a white screen when you open it, restart your computer.

Repair Microsoft Teams App

If Microsoft Teams isn’t working correctly, you can try to repair it through Settings. To repair Teams on Windows 11, use the following steps:

  1. Press the Windows key + I keyboard shortcut to open the settings. Under settings, click Apps and select Apps & features from the right pane.
  2. Type Microsoft Teams in the search field, click the three-dot button next to Microsoft Teams and choose Advanced options.
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Apps & features settings
  1. Scroll down to the Reset section and click the Repair button. After the repair completes, a checkmark will appear next to the button.
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Microsoft Teams Repair

Restart Windows 11 and see if the Microsoft Teams app is working.

Clear Microsoft Teams Cache

If Teams isn’t working correctly, you can clear its cache of images, text, video, and other files. For example, one or more of those cached files could be corrupt and slowdown Teams or stop it from working. To clear Microsoft Teams cache, do the following:

Press the Windows key + R keyboard shortcut to launch the Run Enter the following path and click OK.

%appdata%\Microsoft\Teams
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Windows Run

When File Explorer opens, right-click and delete the following folder CacheCode Cache, and GPUCache.

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Deleting Microsoft Teams Cache

After clearing the cache folders, restart Microsoft Teams, and it should be working and more responsive.

Reinstall Microsoft Teams

If you are still seeing a white screen when running Microsoft Teams, uninstalling, and reinstalling the app can fix it. To reinstall Microsoft Teams, follow these steps:

Click the Start button or use the Windows key to search for Microsoft Teams. Then click Uninstall from the right-hand menu and follow the prompt to uninstall the program.

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Uninstalling Microsoft Teams

After Teams is uninstalled, open the Microsoft Store then search for Microsoft Teams and click the Install button.

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Installing Teams from the Microsoft Store

You should now have an updated version of Microsoft Teams with the most recent updates. When the installation is finished, launch the app, and it should work fine. You can download Teams from Microsoft if you don’t want to use the Store.

Conclusion

If you’re seeing a white screen when using Microsoft Teams, one of the steps listed above should restore its functionality. It may take a few attempts, but once a solution works, you’ll understand how to solve Microsoft Teams white screen issue.

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