Microsoft Exchange/Office365 Windows

5 Easy Steps to Fix: Outlook continually prompts for password on Windows 10 and 11

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Fix Outlook constant Prompt for Password

If Outlook keeps asking you for a password every time you start it up, which can be annoying, I’ve listed a few things you can do to fix the problem. Although Outlook is an excellent tool for managing your mail, contacts, and calendar, it can occasionally create unexpected difficulties, such as repeatedly asking for your password to connect to your mail account even if the password is entered correctly. Password prompt are often because of a change of password or to reconfirm that a user is the actual person trying to use the account after outlook has been signed in for a while on a system.

But in the case where Outlook refuses to accept the password and repeatedly prompts that a password be entered to authenticate the mail account, then you can try a couple of steps to try and fix the issue.

Here are other related guides on Microsoft Outlook that you can read: How to add or remove folders in Favorites in Microsoft Outlook, How to Share Microsoft Outlook Calendar on Desktop and on Web, Uninstall Office: How to remove Microsoft Outlook, Teams, Words PowerPoint, and Excel apps from Mac, How to disable Password Change for all Users Exchange server 2013,2016, and 2019, and How to Cancel Office 365 Family Subscription.

This article includes step-by-step directions for resolving the problem of Outlook continuously requesting a password.

Quick steps to Stop Outlook from Repeatedly Requesting for Password in Windows 10/11.

There are a few easy actions you can take to fix the issue if Outlook keeps requesting for password:

  • Check to see if Outlook is up to date and that all Windows updates are installed. To check for office updates, open any Office application (e.g., Word) and go to File > Account > Office Updates > Update Now.
  • Check if your internet is OK. Close the Outlook and restart your PC if the problem persists.
  • Ask your system administrator to update the password of your mail account and then test the new password in Outlook to determine whether the issue is with the email server.

If the above steps do not solve the problem, go to the solutions below.

Method 1: Enable the ‘Remember password’ option in Account Settings (POP3/IMAP)

Only POP3/IMAP accounts can use this approach. You can jump straight to method 2 if you are using an Exchange, Office 365, or Outlook.com account.

If you didn’t choose “Remember Password” when you initially set up your account, this could cause Outlook to constantly ask for your password each time you launch outlook. Follow the steps below to resolve the issue. 

Open Outlook and click on the File tab, click Account Settings, and select Account Settings again from the drop-down menu.

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Opening Outlook Account Settings

In the Account Settings under the Email tab, choose your account and click Change.

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Account Settings

Under “Logon Information,” type your password and check the “Remember password” box.

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Pop and IMAP Account Settings

Now click Test Account Settings. If the test is successful, click Next and Finish and then open Outlook to see if the problem persists.

Method 2: Fix Outlook Constant Password Request via Credential Manager

The credentials manager is where Windows application passwords are stored. However, if the Outlook password is wrongly stored there, it will continue to prompt you for your email password. In this situation, delete the Outlook password that has been saved in Credential Manager.

Follow the steps below to delete the saved passwords in credential manager.

Press the Windows key to open the Start menu. In the search bar, search for Credential Manager and select the topmost result under the best match.

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Opening Credential Manager

In Credential Manager, select Windows Credentials.

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Credential Manager Settings

Expand ‘Generic Credentials’ and select Microsoft Account: user account credentials and click Remove.

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Removing Account in Credential Manager

Open Outlook and sign-in using the username and password for your email account.

Method 3: Prevent Outlook to Always prompt for logon credentials In Office365.

This method only applies to Exchange or Office365 accounts. If you’re using POP3/IMAP skip to next method.

Open Outlook and click on the File tab, click Account Settings, and select Account Settings again from the drop-down menu.

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Opening Outlook Account Settings

In the Account Settings under the Email tab, choose your account and click Change.

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Account Settings

In the Exchange Account Settings, click More Settings.

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Exchange Account Settings

In the Security tab, uncheck the Always prompt for logon credentials and click Ok to apply the change.

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Uncheck User identification box

If the option is grayed out and not unchecked, contact your system administrator to know if the option can be unchecked.

If the issue still remains unsolved, download and and run the Outlook Password Prompt diagnostic tool.

Method 4: Stop Outlook from Constantly Asking for Password by Repairing Office.

Press the Windows key + R at the same time to launch the run command box. Type appwiz.cpl into the run command box and hit Enter.

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Opening Programs and Features

Select the installed version of Office under Programs and Features, then click Change.

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Programs and Features

Click Repair with the Quick Repair option still selected.

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Repairing Office programs

Quick tip: Quick Repair searches files and replaces corrupt ones with new ones. The procedure is quick and doesn’t need an online connection, whereas Online Repair needs an internet connection and takes longer to finish. If Quick Repair is unable to solve the issue, try Online Repair.

Method 5: Create a new Outlook Profile to fix the problem

If the problem persists after attempting all of the previous solutions, proceed with the steps below to create a new Outlook profile.

Open the Start menu and search for control panel. In the control panel, click on Mail.

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All Control Panel Items

Under Profiles, click Show Profiles.

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Mail Setup – Outlook

To create a new profile, click Add. Enter a name for the new profile and click OK.

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Creating a new profile

Follow the on-screen instructions to finish the account setup.

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Setting up an outlook account

Set the new profile as the default and click OK. Then open Outlook.

I hope you find this post helpful. If you have any questions, feel free to leave them in the comment section below.

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